Job Description
Technical Service Specialist
Overview:
We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology, we are dedicated to creating exceptional experiences for our clients through our cutting-edge products. The Technical Service Specialist will play a vital role in troubleshooting, repairing, and providing technical support for our products.
Responsibilities:
- Responsible for incoming repairs
- Provide troubleshooting and repair of all products offered by the company
- Determine if a product can be repaired or needs replacement
- Complete appropriate paperwork associated with repairs and re-shipments
- Work with TS Admin to facilitate RMA returns
- Provide phone and e-mail technical support for products
- Diagnose technical problems accurately
- Ensure repairs are made within the agreed time frame
- Inform customers of progress and complete follow-up documentation
- Provide information and guidance for software upgrades
- Provide production configuration of new equipment
- Provide Engineering Change Orders to warehoused goods as needed
- Provide trade show support
- Prepare equipment and assist in pre-show build of booth
- Attend shows if required
- Work with testing, storing, organizing, and dispatching demo and loaner equipment
- Report all quality and service issues to appropriate personnel
- Train internal personnel, external technicians, and customers on the proper repairs of company products
- Ensure training workshops have adequate preparation and educate attendees on company products
- Provide product testing for R&D as required
- Occasionally provide technical support in the field
- Perform other duties as assigned
- Complete special projects and requests in a timely and positive fashion
Qualifications:
- Technical degree in Electronics or equivalent
- 3-5 years previous experience with electronic repair, preferred
- Problem-solving and troubleshooting skills
- Verbal and written communication skills
- Ability to occasionally travel throughout Europe
- Ability to work independently
- Knowledge of PCB, electronics, and mechanical assembly preferred
- Able to read prints and schematics preferred
- Manual dexterity skills
- Good soldering skills and surface mount techniques
- Able to use hand tools, small power tools, and test equipment
- Knowledge of current wiring regulations
- Computer skills (Outlook, Internet, Word, Excel, PowerPoint)
- Ability to lift up to 23Kgs
Day-to-Day:
The Technical Service Specialist will be responsible for troubleshooting, repairing, and providing technical support for our products. This includes completing paperwork associated with repairs, providing phone and e-mail technical support, attending trade shows, and training internal personnel, external technicians, and customers on the proper repairs of our products.
Benefits:
- Competitive salary
- Health and wellness benefits
- Retirement savings plan
- Career development opportunities
- Dynamic and collaborative work environment
If you have the required technical expertise and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. For any inquiries, please contact us at [contact email].