Job Description

Technical Service Specialist

Location: United Kingdom
Department: Technical Services

About the Role

Join a global leader in entertainment technology as a Technical Service Specialist. You'll be part of a dynamic technical support team, ensuring our cutting-edge products perform flawlessly in the field. From repairs to on-site demonstrations, your work will directly impact customer satisfaction and product excellence.

Key Responsibilities

Product Support & Repair

• Troubleshoot and repair all company products.

• Assess whether products can be repaired or need replacement.

• Complete all documentation for repairs, re-shipments, and RMA returns.

• Configure new equipment for production use.

• Apply Engineering Change Orders (ECOs) to warehouse stock as needed.

Customer Support

• Provide technical assistance via phone and email.

• Accurately diagnose and resolve technical issues.

• Communicate repair timelines and progress to customers.

• Offer guidance for software upgrades and installations.

Demonstration & Event Support

• Prepare and dispatch demo and loaner equipment.

• Assist with booth setup and technical support for trade shows.

• Travel to events or customer sites as required.

Training & Internal Support

• Train internal staff, external technicians, and clients on product repairs.

• Lead technical training workshops and ensure materials are up to date.

Quality & Engineering Collaboration

• Report quality and service issues to engineering teams.

• Provide testing and feedback for R&D and prototype evaluations.

• Participate in special projects and contribute to continuous improvement initiatives.

Qualifications & Skills

Essential:

• Technical degree in Electronics (or equivalent experience)

• 3–5 years of experience in electronics repair

• Strong problem-solving and communication skills

• Ability to work independently and travel occasionally across Europe

• Manual dexterity and soldering skills (including surface-mount)

• Familiarity with hand tools, power tools, and test equipment

• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint

• Physical ability to lift up to 23 kg

Desirable:

• Knowledge of PCB and mechanical assemblies

• Ability to read electrical schematics and prints

• Understanding of current wiring regulations

• Experience in entertainment technology or similar fields

Day-to-Day

Expect a hands-on and varied role—repairing hardware, providing expert support, preparing for trade shows, and guiding users through technical challenges. You'll be part of a supportive team, with opportunities to grow and take on new responsibilities.

Benefits

• Salary £32,000 to £37,500 based on experience

• Private health and wellness benefits

• Retirement savings plan

• Opportunities for training and career progression

• Collaborative and inclusive workplace culture

Apply Now

If you're passionate about technology and delivering outstanding service, we'd love to hear from you.