Job Title: Vice President of Charter Sales and Operations Location: [Insert Location] Reports to: Chief Executive Officer / Chief Operating Officer Department: Executive Leadership

Position Overview:

The Vice President of Charter Sales and Operations is a senior leadership role responsible for driving revenue growth, enhancing client satisfaction, and overseeing the efficient, safe, and compliant execution of all charter flight operations. This executive will lead the sales, scheduling, dispatch, and flight operations teams, ensuring a seamless end-to-end customer experience for both private and business aviation clients.

The ideal candidate will combine deep industry knowledge with a proven track record in charter sales, operational leadership, and strategic growth within the luxury aviation sector.

Key Responsibilities:

Sales Leadership

• Develop and execute a strategic sales plan to grow charter revenue and expand market share in key regions.

• Build and maintain relationships with high-net-worth clients, brokers, and corporate travel managers.

• Oversee pricing strategy, contracts, and negotiations to maximize margins and customer retention.

• Set and manage key performance indicators (KPIs) for the charter sales team.

Operational Oversight

• Lead and manage all aspects of day-to-day charter operations, including scheduling, dispatch, crew coordination, and flight support.

• Ensure flights operate safely, efficiently, and in full regulatory compliance (FAA, DOT, TSA, etc.).

• Optimize aircraft utilization, including fleet planning and on-demand availability.

Team & Cross-Functional Leadership

• Recruit, mentor, and manage high-performing teams across sales and operations functions.

• Collaborate with departments such as Maintenance, Flight Operations, Safety, and Finance to support seamless service delivery.

• Foster a customer-first culture that emphasizes responsiveness, accountability, and discretion.

Strategic Growth

• Identify and execute growth opportunities including fleet expansion, new markets, and service innovations.

• Analyze market trends, competitor activity, and customer insights to inform business development strategies.

• Drive digital transformation and operational efficiency through technology adoption and process improvement.

Qualifications:

• Bachelor’s degree required; MBA or equivalent preferred.

• Minimum 10 years’ experience in charter aviation, with at least 5 years in a senior leadership role.

• Proven track record in growing charter revenue and managing multi-functional teams.

• Strong understanding of Part 135 operations, fleet logistics, and aircraft charter economics.

• Excellent interpersonal, negotiation, and leadership skills.

• Ability to thrive in a fast-paced, customer-driven environment.

Preferred Attributes:

• Network of existing relationships in the private aviation and charter brokerage space.

• Experience managing a mixed fleet (light, midsize, and heavy jets).

• Familiarity with aviation management software platforms (e.g., Avinode, FOS, BART, CAMP).

INTERNAL

R O L E T I T L E – L I C E N C E D A I R C R A F T E N G I N E E R ( P A R T 6 6 B 1 )

R O L E P U R P O S E – T O C A R R Y O U T S C H E D U L E D A N D U N S C H E D U L E D M A I N T E N A N C E A N D D E F E C T R E C T I F I C A T I O N O N C O M P A N Y A I R C R A F T – W O R K I N G T O T H E H I G H E S T S A F E T Y S T A N D A R D S . .

D I R E C T O R A T E / J O B R E F – B A C I T Y F L Y E R / C F 0 5 8 L O C A T I O N – L O N D O N C I T Y A I R P O R T

Scope

To carry out line maintenance on company aircraft to include scheduled and unscheduled maintenance aa and defect rectification in accordance with company, manufacturer and CAA procedures and legislation

Accountabilities

• Carry out scheduled/unscheduled maintenance and defect rectification on Company aircraft

• Maintain the highest airworthiness, quality, safety and performance standards and ensure all company and legal requirements appertaining to aircraft maintenance and inspection are complied with

• Exercise fully the privileges of the Company Authorisations held.

• Support company Charters and also the recovery of AOG and casualty aircraft as required across the Company network

• Work to the required Company and Health & Safety standards

• Carry out or arrange for the maintenance and/or repair of Company tooling, equipment and vehicles

• Build and maintain good relationships with key stakeholders

• Complete and maintain compliance with all Company training requirements required to carry out the role

• Support supervisors and managers with any required projects

Behaviours and attitude

Excellence: strive for excellence in every interaction

Caring: genuine, warm and proud to represent BA Cityflyer and British Airways, ensuring our customers and colleagues feel listened to and valued.

Open-minded: bold and confident, celebrating the originality of every customer and colleague.

Safe and Secure – it is who we are, and it’s non-negotiable.

My core traits

• Demonstrable technical knowledge of aircraft engineering activities

• Working knowledge of CAA regulations

• Strong knowledge of Safety Management Systems and industry practices

• Comprehensive understanding of procedures and technical documentation

• Good understanding of human factors and environmental legislative requirements

Key enablers

Key enablers: maintains regular communications, as appropriate, with the following key interfaces: • Maintrol • Fleet Performance Engineer • Technical Services • Planning Engineers • Stores & Logistics • Airport Operations & Handling

Key performance indicators

• Able to maintain a balance of quality, safety, delivery and cost to support the integrity of the operation

Skills / capabilities

• Strong communication skills • Ability to demonstrate a flexible approach to duties • Ability to work on own initiative and under minimal

supervision • A willingness to extend licence coverage and attend

and pass aircraft type courses as required • Ability to work to all approved Company

documents, Procedures and Policies • To take pride, ownership and responsibility for

work completed • A willingness to provide support to all individuals

and teams within BA CityFlyer • Ability to represent the Company in a professional

and respectful manner

Qualifications / experience

• CAA Part-66 Category B licence • Unrestricted B1 • Valid full UK driving licence (or equivalent) Ability

to hold an airport restricted zone access • Ability to hold an airside driving licence • Embraer E190 Type rating desirable, but training

can be provided